Microsoft Outlook (Introduction to Intermediate)

Overview

This one-day course equips participants with the skills to efficiently manage email, contacts, calendars, tasks, and notes using Microsoft Outlook.

Delegates will learn to compose, organise, and track messages, set up productivity tools, and customise Outlook to streamline communication and scheduling.

Course Details

Objectives

By the end of this course, participants will be able to:

Create, send, edit, forward, and reply to email messages
Change delivery options and apply security settings to messages
Create and manage email signatures and apply themes
Organise emails using folders, rules, and conditional formatting
Manage contacts and use the address book effectively
Schedule and manage appointments, meetings, and events in the calendar
Create, update, and assign tasks to others
Use notes for quick reminders and information tracking
Use Outlook search tools to find messages, contacts, and other items efficiently
Share calendars and collaborate within a Microsoft Exchange environment

Delivery Methods

This course is facilitated by a competent and experienced subject matter trainer using practical, hands-on learning methods including questions, discussions, exercises and assessments.

Who should attend?

This course is ideal for individuals who use Microsoft Outlook to manage their email and scheduling in a professional environment, including:

Administrative Assistants
Office Administrators
Personal Assistants (PAs)
Customer Service Representatives
Sales and Marketing Coordinators
HR Administrators
Project Coordinators
Team Leaders and Supervisors

Includes

Comprehensive Manual
Lunch and Refreshments (not applicable to on-site / online training)
Electronic Certificate (on successful completion of the course)
Electronic Delegate Feedback Questionnaire

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